Privacy policy

We collect business information (name, address, phone number, email), call transcripts, caller information, and usage data to provide and improve our service.

We use your data to provide the AI phone receptionist service, send call summaries, manage billing, and improve our service quality.

We share data with third-party service providers (VAPI for AI and telephony, Stripe for billing, AWS for email and storage, Telnyx for SMS) as necessary to provide the service.

We retain call transcripts and messages for the duration of your account and for a reasonable period after cancellation for legal and business purposes.

You have the right to access, update, export, and delete your data. You can request data export or account deletion from your dashboard settings.

For privacy concerns, contact us at info@tanggo.ca

Review Reply AI collects and processes the following information:

• Review content: The text of reviews you submit for reply generation
• Business information: Your business name, industry, and branding preferences
• Generated replies: AI-generated reply suggestions created for your reviews
• Usage data: Number of replies generated, features used, and usage patterns

Review Reply AI uses your data to:

• Generate personalized reply suggestions for your reviews
• Improve AI response quality and relevance
• Provide usage statistics and analytics
• Enhance service features and functionality

Review content and generated replies are stored securely and may be retained for:

• Service functionality (accessing reply history)
• Service improvement and AI training (anonymized where possible)
• Legal and compliance requirements

Review Reply AI does not share your review content or generated replies with third parties except:

• AI service providers necessary for reply generation (OpenAI)
• When required by law or legal process
• To protect our rights or prevent harm

You have the right to:

• Access your review data and generated replies
• Delete specific reviews or generated content
• Export your data
• Opt out of data usage for AI improvement (may affect service quality)

All review content and generated replies are encrypted in transit and at rest. We implement industry-standard security measures to protect your data.

Review Reply AI uses OpenAI's API for reply generation. Review content is sent to OpenAI for processing in accordance with OpenAI's privacy policy and data processing terms.

This section applies specifically to the Review Reply AI module. Your use of this module is also governed by Tavari's general Privacy Policy above.

Last-Mile Delivery collects and processes the following information:

• Pickup and delivery addresses you provide when requesting a delivery
• Contact information (e.g., phone number, recipient name) for coordination and communication
• Package or shipment details (e.g., description, priority) that you submit
• Saved addresses and location labels you store for convenience
• Usage data such as delivery requests, status, and account activity

We use your data to:

• Facilitate and coordinate pickup and delivery requests
• Share necessary information with third-party delivery providers so they can perform the delivery
• Display your delivery history and saved addresses within the platform
• Provide support, improve the service, and comply with legal obligations

Delivery is performed by independent third-party providers. To fulfill your delivery requests, we share with those providers the information necessary to perform the pickup and delivery, such as:

• Pickup and delivery addresses
• Contact phone numbers and recipient names
• Package descriptions and priority

Those third-party providers have their own privacy practices and may use your information in accordance with their policies and applicable law. We do not control their handling of your data once it has been shared for the purpose of performing the delivery. We are not responsible for the privacy practices of third-party delivery providers.

We store pickup and delivery data, saved addresses, and request history for as long as needed to provide the service, support your account, and meet legal and compliance requirements. You may delete saved addresses through the platform; historical delivery records may be retained for operational and legal purposes.

You have the right to access, correct, or delete the data you provide (e.g., saved addresses). You may also request information about how we process your data. Requests can be made through your account settings or by contacting us. Note that we must share certain data with third-party delivery providers to complete deliveries; we cannot control how they retain or use that data.

We use reasonable technical and organizational measures to protect your data. Data is encrypted in transit and stored securely. Information shared with third-party delivery providers is subject to their own security practices.

Last-Mile Delivery relies on third-party providers to perform actual deliveries. We are not responsible for their privacy practices, data handling, or any harm arising from their use of your information. Your use of the delivery service is subject to our Terms & Conditions for this module, which allocate responsibility to the third-party delivery provider for the delivery service itself.

This section applies specifically to the Last-Mile Delivery module. Your use of this module is also governed by Tavari's general Privacy Policy above.